What Personal Information About Customers Does Interactive Systems Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Interactive Systems. Here are the types of information we gather.

What About Cookies?

Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Does Interactive Systems Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the "log off" link located in the side menu.

Which Information Can I Access?

Interactive Systems gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of Use, Notices, and Revisions

If you choose to visit Interactive Systems, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the "Contact Us" link on the side menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Interactive Systems. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

Automatic Information

For security purposes Interactive Systems sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: sales@interactivesys.net

This Acceptable Use Policy constitutes an Agreement between Interactive Systems  ("Your ISP") and it's account holders ("Customers") and System Users. This Agreement applies to all Interactive Systems Customers and all users of the Interactive Systems network system, including dial-up account holders, ftp access account holders and all users accessing any World Wide Web server hosted on Interactive Systems network computers, servers and related systems ("System Users"). This Agreement represents the complete agreement and understanding between Interactive Systems and its Customers and System Users and supersedes any other written or oral agreement. Upon notice published on-line via Interactive System's web site, (www.jcis.net, www.interactivesys.net, www.myisweb.com and www.computersaccessoriessupplies.com) Interactive Systems may modify the terms and conditions of this Agreement. Interactive Systems reserves the right to discontinue or change services offered.

Use of your account constitutes your approval and acceptance of this agreement. Acceptance of this agreement is a condition to use of the Interactive Systems network system.

If you do not agree to these terms and conditions, you are not permitted to use services from Interactive Systems. If you are currently a customer, please call our office at (707) 425-7100 immediately so we may help you with the closing of your account

Terms and Conditions and Acceptable Use

Limitation of Warranty - Interactive Systems makes no warranties of any kind, whether express or implied, for the service it is providing. Interactive Systems also disclaims any warranty of merchantability or fitness for a particular purpose. Interactive Systems will not be responsible for damages suffered by any Customer, including, without limitation, incidental or consequential damages or lost profits. This includes loss of data resulting from delays, non-deliveries, missed deliveries, system failures or service interruptions caused by any source whatsoever, including Interactive System's own negligence, subscriber's errors or omissions, or due to the fault of third parties. Customers understand and agree that Interactive Systems undertakes no obligation to maintain, protect or safeguard Customer's data stored on any Interactive Systems equipment and Customer agrees to accept responsibility for maintaining backup copies of all such data. Customer agrees to upload and store data to Interactive Systems equipment at Customer's own risk and Customer expressly assumes such risk.

Compliance with Law and Intellectual Property Rights - Customers and System Users agree that all services provided by Interactive Systems will be used only for proper legal purposes and in a lawful manner. Transmission or publication of any information, data or material in violation of any U.S., State or international law or regulation is strictly prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret law or any other law, as well as threatening, offensive, harassing, obscene or pornographic material or content. Customers and System Users warrant that any data uploaded for publication on Interactive System's web servers does not violate or infringe any copyright, trademark, patent, statutory common law or proprietary interest of others or contain anything obscene or libelous.

Removal and Destruction of Illegal or Offensive Data - Customers and System Users agree that Interactive Systems shall have the absolute right to remove any and all materials which, in the sole and unrestricted discretion of Interactive Systems, violate law or fail to conform with this Agreement and the acceptable uses described herein. Such materials may be removed and destroyed at any time, without prior notice.

Indemnity - Customers and System Users agree to defend, hold harmless and expeditiously indemnify Interactive Systems from any liability, claim, loss, damage or expense arising out of the Customer's or System User's breach or violation of any term, condition or covenant contained in this Agreement; or resulting from the use of any Interactive Systems system network or service.

Use of Network Access - Interactive Systems access and web server accounts cannot be transferred or used by anyone other than the Interactive Systems Customers or authorized System Users. Customers and System Users may not sell, lease, rent or assign an Internet connection or parts of the connection to any party without the express, prior written approval of Interactive Systems. Use of Network bandwidth is expected to be reasonable and moderate. Interactive Systems reserves the right to impose additional charges for use of Network bandwidth in excess of reasonable or allocated amounts. Customer will receive advanced notice of Interactive Systems intent to impose any such charges.

Account Cancellation - Interactive Systems reserves the right to refuse service or cancel service for any reason without prior notice. In case of cancellation, unused fees for the current month will not be refunded or pro-rated. Customers must notify Interactive Systems in writing to cancel service. Customers canceling service (within 30 days of initial sign-up) due to inoperable conditions of the internet on their computer system will have their monthly service fee fully refunded.

Agreements with Minors - Interactive Systems requires that its agreements be made with a person who is qualified to contract. As such, Customers must be over the age of eighteen (18) years. Otherwise, a parent or guardian must accept this agreement and assume responsibility for payment of Interactive Systems services and for Customer's compliance with this Agreement.

Disruption of Network Services, Excessive Use - Customers and System Users shall ensure that use of Interactive System's network services shall not disrupt Interactive Systems, its associated networks or equipment forming part of Interactive System's or the internet's systems. Customers and System Users shall not transmit any communication where the meaning of the message, or its transmission or distribution, would violate any applicable law or regulation or would likely be offensive to the recipient thereof. No message may be mass distributed, "broadcast," or otherwise sent on an intrusive basis to any Interactive Systems user or to any directly or indirectly attached network. Use of Interactive System's Internet connection in a manner that is disruptive, damaging, unlawful, offensive, or intrusive as determined by Interactive Systems shall be considered a breach of this Agreement and may result in cancellation of service. It is not acceptable to use Interactive System's services and facilities to interfere with or disrupt other network users, services or equipment. Such interference or disruption includes, but is not limited to: - improper, harassing or offensive distribution of unsolicited advertising, - excessive newsgroup cross-posting, - transmissions of any type or quantity that causes disruption of service to others, - propagation of computer worms or viruses, - use of the network to make unauthorized entry to other computer networks, information or communications devices or resources, - sustained, excessive use of Interactive System's access service, equipment or network connection without prior arrangement with Interactive Systems.

Automated Software and Connections - The installation, compiling, use, or implementation of any of the following is prohibited without express permission: robots, bots, mail bombs, syn bombs or attacks, spamming of any kind, etc. Any process that causes excessive use of system resources to the point where other users may be affected is strictly prohibited. Software may not be installed on or compiled on any Interactive Systems server without prior explicit permission. The use of any unattended connection software is prohibited without prior permission. All Interactive Systems access accounts are for the use of human beings and require that a human being be present to initiate and monitor connections. Any violation may result in immediate termination of service.

Billing Information - Our billing system is a server controlled automated computer system. The customer's billing cycle will begin on the date of sign-up for Interactive Systems Internet service. The customer will submit payment for their Internet service prior to the month of Internet service being provided, and will continue to be billed every 30 calendar days thereafter, or until Interactive Systems receives written notification to close the account. Interactive Systems does not bill for Internet services in arrears. All Internet billing accounts are due within 10 days of the customers billing day. Delinquent accounts are subject to late fees and/or account deactivation. Accounts that remain unpaid for 30 days or more will be automatically terminated, and a 1.5% finance charge will be accessed. The unpaid balance will be sent to the collection agency. Accounts terminated at any point during the month, will be charged for the entire month. There are no refunds allowed for the Internet Access. Limited usage plans, (Personal and Basic accounts) will be charged $1 per hour for each additional hour over the monthly limit.

DSL Information - DSL is a one year contractual commitment. If for any reason the contract is broken prior to the one year commitment, Pacific Bell will incur charges for the set up fee that has been waived. This is an undisclosed amount. Interactive systems will charge an early termination fee of $100.00 for associated setup fees. Payment for DSL is by credit card only. Any account suspended for Nonpayment will be billed by Pacific Bell an undisclosed amount for reconnection charges. Interactive Systems will also incur a $25.00 re-activation fee for all suspended DSL accounts. Basic DSL is designed for single computer use only unless specified otherwise by Interactive Systems. Interactive Systems does not prorate monthly fees. Accounts terminated at any point during the month will be charged for the entire month. No refunds are allowed on DSL Internet. Any unpaid balance for DSL accounts over 30 days will be sent to a collection agency for payment.

What is an IP Address

What is a Packet?

How Firewalls Work

Additional Firewall Techniques

In practice, many firewalls use two or more of these techniques cooperatively.

A firewall is considered a first line of defense in protecting private information. For greater security, data can also be encrypted.

Network solutions provided:

Windows SBS (Small Business Server) 2008

Windows Small Business Server 2008 is designed for small businesses. It is designed to work with existing technology, build on Microsoft best practices, and deliver a comprehensive network at an affordable price.

Small Business Server 2008 helps protect your vital business information from loss, by backing up the data on your network and helping enable you to recover accidentally deleted files.

It also gives you highly secure access to business contacts, calendars, e-mail, files, and other important desktop resources from any Internet-connected computer, virtually anywhere at any time, so you can be productive while you’re away from the office or on the road.

• Have virtually anytime, anywhere access to your business desktop, including e-mail, files, business applications, and more


• Share resources and equipment, such as Internet access, printers, and fax machines, to get the most value from your technology investments


• Enjoy compatibility and scalability. As your business needs change, Windows Small Business Server 2008 can change with you—easily add users, servers, and applications, or expand into other Microsoft technologies


• Work more efficiently and add more value to your business with an integrated administrative console


• Work confidently with a top performing network based on Windows Server 2008 technologies

Windows Server 2008 R2 Standard

Windows Server 2008 R2 builds on the award-winning foundation of Windows Server 2008, expanding existing technology and adding new features to enable IT professionals to increase the reliability and flexibility of their server infrastructures.

New virtualization tools, Web resources, management enhancements, and exciting Windows 7 integration help save time, reduce costs, and provide a platform for a dynamic and efficiently managed data center. Powerful tools such as Internet Information Services (IIS) version 7.5, updated Server

Manager and Hyper-V platforms and Windows PowerShell version 2.0 combine to give customers greater control, increased efficiency and the ability to react to front-line business needs faster than ever before. 

• Reduced Effort to Administer and Support Web-Based Applications


• Reduced Support and Troubleshooting Effort


• Improved File-Transfer Services


• Ability to Extend Functionality and Features


• Improved .NET Support
  

Windows Exchange Server

Interactive Systems has the expertise to help you get the most out of Microsoft Exchange, the most powerful messaging/collaboration platform available for businesses today. Whether you are upgrading to Exchange, or seeking to bring more security, reliability and performance to your existing Exchange installation, we can help.

Interactive Systems is recognized by their clients as experts in Microsoft Exchange deployments.

Our services include:

• Planning and execution of Exchange deployments


• 24x7 monitoring and maintenance of existing Exchange installations (coming soon!)


• Implementing Exchange synchronization for smart phones, BlackBerrys, iPhones, etc.


• Eliminating spam and viruses from email


• Implementing disaster recovery for corporate email


• SSL (Secure Socket Layer) email


• Outlook Anywhere (Formerly known as “RPC over HTTP”)

Interactive Systems can almost always recover your data and reinstall it into a working drive and have you back up and running in no time.

Why Do Hard Drives Lose Data?

Interactive Systems classifies data loss into two categories:

What Causes Hard Drive Failure?

The possible causes for hard drive failure are almost limitless, but the main causes that Interactive Systems recovers a hard drive from include power surges, overwriting, physical damages, natural disasters, and viruses. Interactive Systems' staff are experts at recovering data from a failed hard drive, even when the situation looks completely hopeless.

Recover your data with Interactive Systems!

Interactive Systems’ Data Recovery services offer innovative data recovery techniques

Thousands of IT professionals and technology users trust Interactive Systems with seemingly unrecoverable data.

Lost data can be recovered in no time whether the hard drive has crashed, has been damaged or has been the victim of a natural disaster.

Many groups with networks rely on just the minimal level of protection. But at that minimum level, their data, records and communications are not completely secure and can sometimes be just as risky as no protection at all, leaving a door open for unauthorized users to access all of your private documents. Let Interactive Systems make sure your are fully protected and that only authorized users have access to your data.

VPN

SSL / TLS

It is nearly impossible for someone to tap into or interfere with data in the VPN tunnel. If you have VPN client software on a laptop, you can have access to your company from anyplace in the world. Interactive Systems can help you easily acquire this for your home or business.

TLS and SSL encrypts the segments of network connections at the Transport Layer end-to-end. TLS protocol allows client/server applications to communicate across a network in a way designed to prevent eavesdropping and tampering. TLS provides endpoint authentication and communications confidentiality over the Internet using cryptography.

The most common method for using SSL/TLS is through the access of secured web pages. The picture below explains how users connect to a website protected by SSL/TLS, which will secure any private data from being seen by anyone outside of this secure connection.

Security of data in transit over the Internet becomes increasingly necessary because of steadily growing data volume and importance. Nowadays, every user of a public network sends various types of data, from email to credit card details daily, and he would therefore like them to be protected when in transit over a public network. To this end, a practical SSL protocol has been adopted for protection of data in transit that encompasses all network services that use TCP/IP to support typical application tasks of communication between servers and clients.

In the diagram below, you will notice there are two IDS systems; one inside the network and the other outside. The IDS devices keep in constant contact of the Monitor Servers and inform them of any change in the network infrastructure.

The goal of Intrusion Detection Systems (IDS) is to monitor the effectiveness of control systems by monitoring for evidence of attacks. Intrusion detection measures are often necessary to help control the risks associated with common vulnerabilities such as e-mail borne viruses, infected laptops and human factors. To be effective, however, an IDS solution requires disciplined processes and expert staff, as well as a carefully configured and tuned monitoring configuration.

Interactive Systems can take the guess-work out of Intrusion Detection by providing a cost-effective managed solution. We will install everything your business needs as well as actively monitor your network, notifying you of any suspicious activity. 

Already have a custom security solution?

With Interactive systems you receive a highly personalized services through our knowledgeable and dedicated IT professional staff and can be assured that your technological experience is Ideal.

Interactive Systems is an authorized dealer of Lexmark Printers and Hewlett-Packard computers. Lexmark is now IBM's printer division. Lexmark also offers a complete line of printers including dot matrix, color inkjet and laserjet models. Hewlett-Packard offers a complete selection of personal and business PCs, from entry level to high-end to meet your needs - all with a superior price and value.

Browse through our Online Store or call us with your special needs at 707-425-7100. We're happy to help you locate the item you need!

Phishing E-Mails

Millions of E-Mails are sent between users every day. Hackers have discovered they can use E-Mail technologies to obtain a user's personal information with little to no effort. These "phishing" E-Mails contact you as a company you do business with, claiming there has been an error with their system or detection of fraudulent activity, and ask the user to update their personal information for security. The links in these E-Mails direct the consumer to a fake website, designed exactly like the original company's, asking you to fill out their form with sensitive information.

In a recent study by Trusteer, 45% of their 3 million test subjects submitted their personal information to an unverified website.

With Interactive Systems' E-Mail protection, you'll be able to recognize these E-Mails much easier and help safeguard your identity. 

Viruses and Malware

Interactive Systems specializes in installing and managing Windows servers.  The majority of our clients run Small Business Server (SBS) 2008.  Our larger clients leverage the power and scalability of Windows Server 2003 Standard or Windows Server 2008 Standard. 

We are a Microsoft Certified Partner and a Microsoft Small Business Specialist; in addition, our consultant, Steven Peters, is a Microsoft Certified Professional, and we have passed the requirements to be designated as an expert in the "Network Infrastructure Solutions" competency by Microsoft. We have extensive experience with Active Directory, domain migrations/upgrades, and all of the core components of the Windows Server system. Bottom line: we know how to properly design your Windows Server system for maximum reliability, security and performance.

• Planning and executing new Windows server deployments


• 24x7 monitoring and maintenance of Windows servers (coming soon!)


• Upgrades of existing Windows servers


• Best Practice" implementations of SBS 2008


• Secure remote access to home office from any remote location

We do everything that an internal IT department would do, only better and for less. We handle all aspects of your IT department including server/desktop administration, networking, end-user support, IT strategy, budgeting, and more. For larger clients not quite ready to fully outsource, we augment the capabilities of their internal IT department with 24x7 server monitoring (coming soon!), Tier-2 IT support, and assistance with important IT projects.

Our Outsourced IT offering is a flat fee, all-inclusive IT support offering.  We handle everything that an internal IT department would handle but we do it better and for less.  It is our highest level of support and overwhelmingly our most popular service.  The Outsourced IT plan includes the following:

• Highest priority support


• Unlimited help desk support via phone, email, and on-site visits


• 24x7 monitoring and maintenance of servers (coming soon!)


• Security updates, patching, and oversight of data backups


• Emergency after hours, weekend and holiday support


• Annual IT budgeting and strategy assistance

Desktop Support

Interactive Systems provides responsive, competent, and friendly desktop support for your end-users.

Responsive

• Whether you call, email, or submit a trouble ticket online, we do everything we can to respond quickly - even if just to reassure you that we are working on your issue


• We offer after-hours emergency support for no extra charge


• Our software lets us connect to end-users no matter where they are, as long as they have an internet connection

Competent

• Our consultants average five years of consulting experience


• We encourage professional development and knowledge sharing, keeping our consultants at the leading edge of technical knowledge.

Friendly

• We place the highest possible emphasis on people skills - our consultants listen well and communicate clearly.

Examples of typical projects:

• New Offices – Planning, procurement, and implement of completely new networks including servers, desktops, VPNs, printers, remote access, etc.




• Server Rollouts - Migration from an old server to a new server, upgrading to a domain environment, implementing a new Backup/Disaster Recovery solution




• Branch Offices - Setting up branch offices to collaborate more effectively with the main office using technologies including site-to-site VPNs,




• Major Software Upgrades - Migrating from one software platform to another.




• Networking Upgrades - Deployment of new network architectures including new firewall, routers, WAN /LAN modifications and more




• Email Upgrades - Implementing Microsoft Exchange , Blackberry, I Phone, etc. and spam filtering solutions

Hardware necessary:

Installing Equipment to your home or business:

Alameda County, CA

Amador County, CA

Butte County, CA

Calaveras County, CA

Colusa County, CA

• Colusa, CA


• Williams, CA

Contra Costa County, CA

Del Norte County, CA

El Dorado County, CA

Fresno County, CA

Glenn County, CA

Humboldt County, CA

Imperial County, CA

Inyo County, CA

Kern County, CA

Lake County, CA

Lassen County, CA

Los Angeles County, CA

Madera County, CA

Marin County, CA

Mariposa County, CA

Mendocino County, CA

Merced County, CA

Modoc County, CA

Mono County, CA

Monterey County, CA

Napa County, CA

Nevada County, CA

Orange County, CA

Placer County, CA

Riverside County, CA

Sacramento County, CA

San Benito County, CA

San Bernardino County, CA

San Francisco County, CA

San Joaquin County, CA

San Luis Obispo County, CA

San Mateo County, CA

Santa Barbara County, CA

Santa Clara County, CA

Santa Cruz County, CA

Shasta County, CA

Sierra County, CA

Siskiyou County, CA

Solano County, CA

Sonoma County, CA

Stanislaus County, CA

Sutter County, CA

Tehama County, CA

Tulare County, CA

Tuolumne County, CA

Ventura County, CA

Yuba County, CA

Wireless Internet is a high speed connection to the Internet via a flat panel antenna pointing at our Internet access point.

What areas do you serve?

We currently offer Wireless Internet in Solano County, CA and the following cities:

The older webmail is still available at the "legacy" link below.

If asked, click yes to allow a security certificate to continue.

  Webmail (New)

  Webmail (Legacy)

In your FTP client, log in to your using using the following:

Host (or server): Your website url (without "http://www")
User: Your username
Password: Your password

When you log in as above, you are connected to your website's main folder. This is where the first page your visitors see will be.

If you should forget your ftp password, you may call us at (707) 425-7100 to have it reset.

How do I transfer files using FTP?

First, log in to your site using your FTP program.

You can upload files anywhere in your website's main folder, and you can create directories within it to store files, but you should not delete, move or rename any files in your home directory that already existed there when you first logged in. These files contain important configuration settings for your hosting account, and you may render your account inoperable if you touch any of these pre-existing files.

Are there any special considerations if I use a firewall or router?

You may need to enable "passive mode" in your FTP program if you are behind a firewall or router. Look in your FTP program's settings or preferences for "passive FTP" or "PASV."

Information in E-Mail is sent through many servers on the internet from your computer to its final destination. Do not ever include any personal information such as social security numbers, credit or bank account numbers, or sensitive data. There are, however, ways of using email encryption such as PGP/GnuPG.

Is E-Mail really from the person they're claiming to be?

Today, there are thousands of people who fall victim to identity theft from emails asking them to verify their personal information. These emails can ask for information such as credit card numbers, social security numbers, answers to secret questions you have made for the security of an online account or any other sensitive data. Occasionally, there may also be attachments that you are asked to download and open. If you ever receive an E-Mail that looks suspicious, delete it immediately. Only open E-Mails from people you know and trust.

What is the largest attachment I can send?

Most email systems are built to handle attachments of up to about 10MB. Do not attach and E-Mail large photos or other large documents. Even if your email goes through, the recipient may not be able to receive your large email because it may be above their inbox's allowed size.

Are links in E-Mails safe?

E-Mails can be programmed to show legitimate-looking links that will actually take you to a fake website to obtain your personal information (also known as "phishing sites.") At Interactive Systems, we recommend you do not click on any links in E-Mails from people you don't know.

Incoming Mail Server (POP)

Outgoing Mail Server (SMTP)

Login Information

If you find you're having problems setting up these programs please Email Us with the details so that we may help you.

Your computer will become a paid diagnostic if:

**A diagnostic is not considered to be a free estimate. Any amount of time a computer spends on the bench for troubleshooting is billable time. Please note the differences above.

Interactive Systems' Certified computer technicians have the knowledge and experience to work with you to resolve your PC woes. Whether you need help setting up your Internet connection or installing additional software, we have the team to get you up and running. No issue is too small or too complex for us.

Free Estimate Vs. Paid Diagnostic

For your computer to be examined for free, you must:

Your computer will become a paid diagnostic if:

Interactive Systems is an authorized dealer of Lexmark Printers and Hewlett-Packard computers. Lexmark is now IBM's printer division. Lexmark also offers a complete line of printers including dot matrix, color inkjet and laserjet models. Hewlett-Packard offers a complete selection of personal and business PCs, from entry level to high-end to meet your needs - all with a superior price for value.

Browse through our Online Store or call us with your special needs at 707-425-7100. We're happy to help you locate the item you need!

1. From the Start menu, choose Control Panel.

2. Click the Network and Internet Connections icon.

3. Click the Set up or change your Internet connection icon.

4. Click the Setup button

5. Click the Next button.

6. Select Connect to the Internet.

7. Click the Next button.

8. Select Set up my connection manually.
9. Click the Next button.

10. Select Connect using a dial-up modem.
11. Click the Next button.

12. In the ISP Name field, type a name to identify your connection (ie. AztecaNet).
13. Click the Next button.

14. In the Phone number field, type your local access number exactly as it needs to be dialed.

Note: If you require 10-digit dialing in order to access a local number, make sure to include your area code.

15. Click the Next button.

16. In the User name field, type your email address.
17. In the Password field, type your password.
18. In the Confirm password field, type your password.
19. Uncheck the box next to Use this account name and password when anyone connects to the Internet from this computer.
20. Uncheck the box next to Make this the default Internet connection.
21. Uncheck the box next to Turn on Internet Connection Firewall for this connection.
22. Click the Next button.

23. Check the box next to Add a shortcut to this connection to my desktop if you wish to have a shortcut to the connection on your desktop.
24. Click the Finish button.

You have successfully created a Dial-up Connection in Windows XP.

The DSL service uses your existing phone line and does not require an additional phone line. This gives you 24 hour access and does not tie up your line and cause it to have a busy signal if you’re on the web. In its various forms DSL offers users a choice of speeds ranging from 32 Kbps to more than 50 Mbps. These digital services can be used to deliver bandwidth-intensive applications like video on demand and distance learning.

Today DSL is putting high-speed Internet access within the reach of homes, small and medium-size businesses. DSL takes existing voice cables and turns them into a high-speed digital link. Over any given link, the maximum DSL speed is determined by the distance between the customer site and the Central Office.

Interactive Systems offers a range of speeds so customers can choose the rate that meets their specific business needs. At the customer premises, a DSL modem connects the DSL line to a local-area network (LAN) or an individual computer. Once installed, the DSL modem provides the customer site with continuous connection to the Internet.

Plans and Pricing

Residential Basic - $34.95

Residential Deluxe - $39.95

Residential Pro - $44.95

Business Basic - $44.95

Business Deluxe - $49.95

Business Pro - $54.95

Equipment

Important DSL Information

Dial-up is an internet connection that uses a 56kbps modem and software on your computer to connect.

Why should I get Dial-Up?

Dial-up internet is the perfect solution for those who check their email frequently or need to visit a few websites.

How fast is Dial-Up?

Our customers receive speeds up to 56kbps with dial-up.

What equipment will I need?

You will need a v.90 compatible modem as well as a local access number.

What areas do you serve?

Our dial-up is available throughout california (certain areas not serviceable. Please Contact Us for more details.)

Do I need a phone line?

Yes, an active phone line is required for dial-up service.

How many computers can share this service?

Dial-up service is only available on one computer at any time. Have more than one computer? Try our DSL or Wireless Internet!

Do you provide customer support?

Yes. You can call our customer service line and speak to a live technician during standard business hours Monday through Friday. Our Voicemail and paging system is available 24/7.

Interactive Systems offers unlimited dialup access for $19.95 per month with no setup or activation charges! We also offer low-cost packages for those users who only spend a few hours per month online.

Interactive Systems provide the fastest connection possible over a telephone line for V.90 compliant modems. Our FREE Internet setup CD makes configuring your computer for dialup access simple even for novices! Our service areas include Fairfield, Suisun, Vacaville, Dixon, Benicia, Davis, Concord, Walnut Creek and Vallejo. Check Local Access Numbers to find a number near you. Busy signals not included!

Interactive Systems is not responsible for any long-distance charges you may incur. Please check Local Access Numbers or check with your local telephone company to determine which access numbers are best for you

Plans and Pricing

Nationwide - $19.95

Dial-up

A standard dial-up account is ideal for home users  and students who   own a computer with a modem and desire a basic  connection to the   Internet. Dial-up plans start at $9.95 a month. We  provide the   convenience of online signup so that you can get connected  immediately!

DSL

Wireless Internet

With wireless internet, take advantage of high speed Internet access in areas that up to now have been neglected.  With  blazing fast speeds and the most up-time guaranteed, you'll never have  to worry about bad connection again.

Visit the service terms page for more information about Interactive Systems policies, terms and conditions.

If you have any further questions, please feel free to contact us by phone at (707) 425-7100. A representative will answer any questions concerning our services, products or sales. You can even register online for several of our basic services, access your account information, and check your email when you're away from home.

Interactive Systems technical support and customer service is available to answer your questions between 9:00AM - 5:30PM, Monday through Friday.

Whether you are just looking for e-mail and connection settings or software for various Internet tasks, we have what you are looking for. We also provide online tutorials on a wide variety of topics to help boost your Internet expertise to the next level.

You can count on Interactive Systems Interactive Systems support team to help provide clear, concise answers to questions you may have regarding your account. Relax and enjoy top-quality service from knowledgeable experts.

If you don't see an answer to your question, please contact Customer Service for additional help at (707) 425-7100 or by email at support@jcis.net.

Having a bad computer day?

Diagnostics, repair, upgrade, custom-builds and software troubleshooting.

• Windows 95/98/ME/NT/2000/XP/Vista/Windows 7

Installation & Labor Times (approximate):

Modem

CD-ROM

Full Windows Install - 95/98/NT/ME/2000/XP/Vista/Windows 7

Upgrade Windows - 95/98/NT/ME/2000/XP/Vista/Windows 7

Memory

Sound Card

Video Card

Power Supply

Hard Drive Transfers:

HP is a leading global provider of computing and imaging solutions and services. HP is focused on making technology and its benefits accessible to individuals and businesses through simple appliances, useful e-services and an Internet infrastructure that's always on.

We can also set up your desktop to your specifications and install any additional user software you require at our in-shop labor rates. Due to pricing volatility in the computer market, prices often change. Please call 707-425-7100 or e-mail us for current pricing information.

Spend Smart

Do More!

Be More Secure

Order your new desktop PC today with Interactive Systems!

Order now!!! Call 707.425.7100 or sign up online.

Plans and Prices

Residential - $49.00

Residential Deluxe - $59.00

Residential Pro - $69.00

Business Basic - $89.00

Business Plus - $99.00

Custom Packages

Installation - $169.99

All Wireless equipment remains property of Interactive Systems.

Miscellaneous Information

DSL is a connection that uses your existing phone line for high speed access to the internet.

Why should I get DSL?

Many individuals and businesses cannot get high speed connections to the Internet, whether via DSL or cable modem, due to the geographical constraints of these services. Wireless Internet is a fast, reliable, and cost-effective means to access the Internet.

How fast is DSL?

Our customers get internet access at speeds on average at least 10 times faster than today's dialup 56k modems.

What equipment will I need?

You will need a DSL modem to use our DSL service. Your computer will need an Ethernet card, and a firewall is recommended.

What areas do you serve?

DSL is available throughout California (some area not serviceable. Please Contact Us for more details.)

Do I need a phone line?

Yes. An active phone line for DSL is required to receive service.

How many computers can share this service?

Our DSL only works on one computer at a time. However a router may be used with our modem to allow for multiple connections. Routers are available for purchase from Interactive Systems

Do you provide customer support?

Yes. You can call our customer service line and speak to a live technician during standard business hours Monday through Friday. Our Voicemail and paging system is available 24/7.

What are some other features of your service?

Web Design

Need a website? A redesign of your existing website? Whether you need a basic website or a fully interactive portal, the design team at Interactive Systems can provide a complete solution to all of your online needs.

Web Hosting

Domains

Your domain name is your identity on the internet. Interactive Systems offers instant domain names at affordable prices.

Search Engine Optimization

If you are having trouble being found on search engines like google, let our design team at Interactive Systems optimize your website. We can help implement structure into your website and clean up your coding to get you to the top of the list!

Co-Location

Have a server, but lack the resources to host it? Interactive Systems can help! Contact Us to learn more about our "Co-Location" feature.

Our design team is dedicated to seeing that your online presence reflects your image with fast loading pages, eye-catching graphics, and interactive elements.

We ensure that you stay informed of the development of your web site by means of a password protected "testing ground" that we set up, and that you are updated frequently on the progress of the endeavor from storyboarding your site to the final upload of your new files.

Whether you need a basic informational site or a corporate portal, Interactive has the knowledge, skills, tools and network you need to make the process easy and the results successful.

Let us help you to evaluate your website needs. Please go to our Website Assessment and answer a few questions so we can create an accurate proposal to address your website needs.

At Interactive Systems, our mission is to provide you with outstanding features, low cost web hosting, the latest technology, speed, fast and knowledgeable support, and marketing advantages to make your business or personal web site successful. Powered by state-of-the-art technology, your Web site will be protected with secure servers, a world-class network infrastructure and certified system administrators.

Interactive Systems specializes in low cost web hosting and advanced email services with unlimited hits and much more. With the fastest connections available, Interactive Systems is ready to host your website today!

Plans and Pricing

Unlimited - $19.95

Deluxe - $14.95

Basic - $9.95

The Domain Name System (DNS) helps users to find their way around the Internet. The DNS makes using the Internet easier by allowing a familiar string of letters (the "domain name") to be used instead of the IP address.

One of the most important things you can do for your website to ensure higher placement in the search engines and an easier way for people to find you is to register your own domain name. If you own your company, you should carefully select your domain name, as it represents both your storefront and your online address. Not only should the name you choose be descriptive of what your site entails but it should also be easy for people to remember so they can come back to it easily. You may research domain names using our Domain Availability feature.

Interactive Systems is affiliated with an ICANN accredited registrar for the .com, .net, .org and .info domains. Once you've chosen a domain name, you will need to register it and set up a hosting account. Interactive Systems can handle all of the details of domain registration for you.

Advantages:

Customized E-Commerce Solutions

Should your requirements go beyond our current solution packages, we can tailor-fit E-commerce components to your exact needs. Our web marketing consultants can provide you with expert consultation and guidance on design, site structure and e-marketing.